9winz Terms & Conditions
Please read these terms carefully before creating an account or placing any bet on 9winz. By using this platform, you agree to be bound by these conditions.
Introduction
These Terms and Conditions ("Terms", "Agreement") govern your use of the 9winz online casino and sports betting platform accessible at https://9winz.pro ("Platform", "Site", "9winz"). By registering an account, making a deposit, or placing any wager on the Platform, you confirm that you have read, understood, and agreed to these Terms in their entirety. If you do not agree to any part of these Terms, you must not use the Platform.
9winz reserves the right to amend these Terms at any time. Amendments become effective upon publication on this page. It is your responsibility to review these Terms periodically. Continued use of the Platform following any amendment constitutes acceptance of the updated Terms. Where a change is material, 9winz will endeavour to provide reasonable notice via email or an in-platform notification to registered account holders.
Key Terms at a Glance
9winz is strictly available to players aged 21 years or older. Any account found to be registered by a person under the age of 21 will be closed immediately and all balances forfeited.
Each player is permitted to hold only one active account on 9winz. Duplicate accounts will be merged or suspended and may result in bonus forfeiture. Using another person's account or allowing a third party to use yours is a breach of these Terms.
All bonuses credited to a 9winz account — including the welcome bonus, reload bonuses, and free spins — are subject to wagering requirements before any withdrawal can be processed. The applicable rollover multiplier is stated in the specific promotion terms at the time the bonus is claimed.
All financial transactions on 9winz are processed through certified third-party payment gateways including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. 9winz does not store payment credentials and processes transactions in Bangladeshi Taka (BDT).
You are responsible for maintaining the confidentiality of your 9winz account credentials. 9winz will not be liable for losses resulting from unauthorised access to your account where you have not taken reasonable steps to protect your login details. Enable two-factor authentication (2FA) for additional protection.
These Terms are governed by and construed in accordance with applicable law. Disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts. Players are responsible for ensuring that online betting is lawful in their jurisdiction before using 9winz.
Detailed Terms
To open an account on 9winz, you must be at least 21 years of age, provide accurate and complete registration information, and confirm that online gambling is not prohibited in your jurisdiction. 9winz reserves the right to request identity verification documents (KYC) at any time — including but not limited to a national identity card, passport, driving licence, or proof of address. Failure to provide satisfactory KYC documents within the requested timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.
Players must not use 9winz for any unlawful purpose, including but not limited to money laundering, fraud, or the circumvention of any applicable law or regulation. The use of any automated software, bots, scripts, or artificial intelligence tools to gain an unfair advantage on any game or betting market is strictly prohibited. Any player found using such tools will have their account suspended immediately and any associated winnings voided. Players must also not collude with other players to manipulate game outcomes.
9winz accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit is ৳100. Deposits are credited to your account balance in real time or within the processing time specified for each payment method. 9winz does not charge fees on deposits; however, your payment provider may apply their own transaction charges. It is your responsibility to verify any fees with your payment provider before depositing. 9winz reserves the right to reject any deposit at its sole discretion if there is a reason to believe it is connected to fraudulent activity.
Withdrawal requests are processed within 24 hours of approval, subject to completion of KYC verification. The minimum withdrawal is ৳500. Players may only withdraw funds to a payment method that has previously been used to fund the account, or to a verified account registered in their own name, in order to comply with anti-money-laundering requirements. Bonus funds that have not completed their wagering requirement cannot be withdrawn. 9winz reserves the right to request additional verification before processing any withdrawal above ৳50,000.
All bonuses and promotions offered by 9winz are subject to individual promotion terms, which are published at the time each promotion is made available. General bonus rules applicable to all 9winz promotions include: (a) bonuses may only be claimed once per eligible player unless stated otherwise; (b) wagering requirements must be met in full before any withdrawal of bonus funds or bonus-derived winnings; (c) 9winz reserves the right to withdraw any bonus that has been obtained through fraudulent means, including account duplication or abuse of promotional terms; (d) in the event of a conflict between a promotion's specific terms and these General Terms, the promotion's specific terms take precedence.
All content on the 9winz platform — including but not limited to software, game interfaces, graphics, logos, text, and database content — is the intellectual property of 9winz or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for your personal entertainment only. You must not reproduce, distribute, modify, create derivative works from, or publicly display any content from the Platform without prior written consent from 9winz.
To the fullest extent permitted by applicable law, 9winz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including losses of profits, data, or goodwill. 9winz's total aggregate liability to you for any claim arising under these Terms shall not exceed the total amount deposited by you in the 12 months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.
9winz collects and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at https://9winz.pro/privacy-policy. By using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data is used for account management, KYC verification, fraud prevention, customer support, and (where you have opted in) marketing communications.
9winz shall not be held liable for any interruption of service, game malfunction, or loss of data caused by circumstances beyond its reasonable control, including but not limited to server failure, telecommunications outages, third-party payment gateway downtime, natural disasters, regulatory action, or other force majeure events. Where a game round cannot be completed due to a technical failure, 9winz will endeavour to resolve the situation fairly and in the best interests of affected players. Where a manifest error ("palpable error") has occurred — such as an incorrect odds price or bonus amount — 9winz reserves the right to void affected bets or transactions.
If you wish to raise a complaint regarding any aspect of your 9winz account or the Platform, you should first contact the 9winz customer support team via the email address provided on this site, describing the nature of the complaint in sufficient detail. 9winz will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If the complaint cannot be resolved to your satisfaction through the internal process, you may seek independent legal advice. All disputes shall be governed by applicable law and resolved in the competent courts of the relevant jurisdiction.
Bonus and Promotion Terms — Full Detail
9winz offers a range of bonuses to new and existing players, including a welcome bonus, weekly reload bonuses, free spins, cashback offers, and seasonal promotions linked to major events such as the BPL, IPL, Eid, and Pohela Boishakh. The following general conditions apply to all bonuses unless the specific promotion terms state otherwise:
- Bonuses are credited to the player's bonus wallet and are only converted to real-money funds upon completion of the stated wagering requirement.
- The welcome bonus applies to the first qualifying deposit only. Subsequent deposits are eligible for reload or other active promotions.
- Bonus wagering must be completed within the time limit specified for each promotion. Unused bonus funds expire at the end of the stated validity period.
- 9winz reserves the right to withdraw any bonus where it suspects the promotion has been abused, including through matched betting, arbitrage, or the use of multiple accounts.
- Free spins are credited to specific slot games as stated in each promotion. Winnings from free spins are added to the bonus wallet and subject to the applicable wagering requirement.
Players may opt out of receiving bonuses by contacting customer support before making a deposit. Opting out means no bonus funds will be credited, but also means there is no wagering requirement and deposits are treated as real-money funds immediately.
Deposits and Withdrawals — Detailed Rules
9winz processes all transactions in Bangladeshi Taka (BDT). Currency conversion is not supported. Players should ensure that their chosen payment method supports BDT transactions before registering. 9winz does not accept cash or cryptocurrency payments. All transactions must originate from a payment account held in the player's own name.
Withdrawal requests are subject to the following standard processing conditions at 9winz:
- All KYC verification must be complete before any withdrawal is approved. This is a one-time process per account.
- Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 1 to 3 hours of approval during Bangladesh Standard Time (BST, UTC+6) business hours.
- Visa and Mastercard withdrawals may take 3 to 5 business days depending on the issuing bank's processing schedule.
- 9winz reserves the right to request additional documentation for withdrawals exceeding ৳50,000 in a single transaction or ৳200,000 in a rolling 30-day period, in order to comply with applicable anti-money-laundering obligations.
Responsible Gaming and Age Verification
9winz is committed to promoting responsible gaming. We operate a strict minimum age policy of 21 years and apply KYC verification to all accounts to confirm compliance. Players who feel they may be experiencing difficulties related to gambling are encouraged to use the responsible gaming tools available in their account settings: deposit limits, session time reminders, cooling-off periods, and self-exclusion. Self-exclusion requests are actioned within 24 hours and cannot be reversed for the duration of the exclusion period selected.
Under-age gambling is a criminal offence in many jurisdictions. 9winz takes this matter seriously. Any player found to be under 21 years of age will have their account suspended immediately, all funds will be returned to the depositing payment method (minus any winnings derived from play during the period of underage access), and the matter may be reported to the relevant authorities. Parents and guardians are reminded to use parental control software to prevent minors from accessing online gambling platforms.
Account Suspension and Closure
9winz reserves the right to suspend or permanently close any player account, with or without prior notice, in any of the following circumstances:
- The player is found to be under 21 years of age or has provided false registration information.
- The player has opened more than one account or is suspected of operating a syndicate of accounts for bonus abuse.
- The player is suspected of fraudulent activity, money laundering, or use of prohibited software or bots.
- The player has requested self-exclusion or 9winz is required to act under applicable law or regulatory guidance.
Amendments to These Terms
9winz may update or amend these Terms at any time. The revised Terms will be published on this page with an updated effective date. For amendments that materially affect player rights or obligations, 9winz will provide at least 7 days' advance notice by email to registered account holders where practicable. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not accept the updated Terms, you should close your account before the effective date of the change and withdraw any remaining balance. To close your account, please contact customer support at the email address listed on this site.
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