9winz Privacy Policy

When you register an account, use the Platform, or contact our support team, 9winz may collect the following categories of personal data: (a) Identity data — full name, date of birth, gender, and a copy of a government-issued identity document (national ID card, passport, or driving licence) provided during KYC verification; (b) Contact data — email address, mobile phone number, and residential address; (c) Financial data — bKash account number, Nagad account number, Rocket or Upay account number, Visa or Mastercard details (card type and last four digits only — we do not store full card numbers), transaction history, and withdrawal records; (d) Technical data — IP address, device type, operating system, browser type and version, time zone, and session duration; (e) Usage data — pages visited, games played, bets placed, bet amounts, and navigation patterns within the Platform; (f) Communications data — records of your interactions with our customer support team, including emails, chat logs, and support tickets.

9winz uses your personal data for the following purposes: (a) Account management — to create, maintain, and administer your player account, including processing deposits and withdrawals; (b) Identity verification (KYC) — to verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that your account complies with applicable law; (c) Fraud prevention and security — to detect and investigate suspicious activity, including potential money laundering, account duplication, and the use of prohibited tools; (d) Customer support — to respond to your enquiries, process complaints, and resolve disputes; (e) Legal compliance — to fulfil our obligations under applicable laws and regulations, including anti-money-laundering requirements and age verification obligations; (f) Service improvement — to analyse usage patterns and improve the Platform's functionality, user experience, and game content; (g) Direct marketing — where you have opted in to receive promotional communications, to send you information about bonuses, promotions, and new features. You may opt out of marketing communications at any time by contacting our support team.

9winz processes your personal data on the following legal bases: (a) Contractual necessity — processing your data is required to enter into and perform the contract between you and 9winz (i.e., to operate your player account, process bets, and facilitate deposits and withdrawals); (b) Legal obligation — certain processing is required to comply with applicable laws, including KYC and anti-money-laundering obligations; (c) Legitimate interests — 9winz has a legitimate interest in detecting fraud, maintaining platform security, and improving the user experience, provided these interests are not overridden by your rights and freedoms; (d) Consent — where we send you direct marketing communications, we do so on the basis of your consent, which you may withdraw at any time.

9winz retains personal data for as long as your account remains active and for a period of five (5) years after account closure, in order to comply with applicable anti-money-laundering record-keeping obligations and to resolve any disputes that may arise after account closure. Transaction records are retained for a minimum of seven (7) years in compliance with financial record-keeping requirements. Data held solely for direct marketing purposes is deleted promptly upon receipt of an opt-out request.

9winz operates with the use of technology infrastructure and service providers that may be located outside Bangladesh. Where your personal data is transferred to a country outside Bangladesh, we take steps to ensure that appropriate safeguards are in place — including contractual protections with our third-party processors — to ensure your data is handled with a standard of protection equivalent to that applied within Bangladesh. By using the Platform, you acknowledge and consent to such international transfers where they are necessary for service delivery.

9winz does not knowingly collect personal data from any person under the age of 21. The Platform is strictly for adults aged 21 and above. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account. Parents and guardians who believe their child has registered on 9winz should contact us immediately at the support email address listed on this site so that we can take appropriate action without delay.

Where you have opted in to receive marketing communications from 9winz, we may contact you by email or mobile notification with information about bonuses, promotions, new game releases, seasonal offers (such as those linked to the BPL, IPL, Eid, or Pohela Boishakh), and other Platform updates. You may withdraw your consent and opt out of marketing communications at any time by contacting our support team at the email address listed on this site. Opting out of marketing does not affect the legal processing of your data for account management, KYC, or legal compliance purposes.

The 9winz Platform may contain links to third-party payment processors or game providers whose privacy practices are governed by their own privacy policies, which are separate from and independent of this Privacy Policy. 9winz is not responsible for the privacy practices or content of those third-party sites or services. We encourage you to review the privacy policy of any third-party service before submitting personal data to them.

9winz uses automated tools to analyse player behaviour for the purposes of fraud detection, responsible gaming monitoring, and KYC risk scoring. These automated processes may result in account restrictions, enhanced due diligence requests, or referral to our compliance team for manual review. Where a significant decision is made about your account on the basis of automated processing alone, you have the right to request that the decision be reviewed by a member of our human compliance team by contacting support.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how 9winz has handled your personal data, please contact our privacy team using the support email address displayed on this site. We will acknowledge your request within 3 business days and aim to resolve it within 30 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.